Dear Christie,

I have been undergoing rehabilitation since August of 2014 for a torn ACL and underwent reconstructive surgery the following November under Dr. Siegel’s care. Over the past nine months, I have had the joy of meeting and building relationships with many of your colleagues at Access Sports Medicine.

Access is a fantastic organization led by many skilled and experienced professionals. I enjoyed working with each and every member of the staff. I’d like to recognize some of the stand outs who assisted me throughout this difficult recovery,

As my primary therapist, Andrea Hyrnchuk challenged me to push past mental barriers. There were many times she motivated me to accept a physical challenge, where in the back of my mind I questioned whether or not it was within my ability. Thanks to her experience, knowledge and encouragement I was able to progress at a pace I didn’t think possible. She keeps you focused and doesn’t allow doubt to cross your mind.

Michelle Higgins has a genuine, energetic and approachable way about her, which makes an overwhelming process seem downright fun. Her educational approach to therapy takes you through a digestible explanation of the techniques you are experiencing. This was incredibly helpful in overcoming the fear and uncertainty associated with the therapeutic process. I could always count on Michelle to put me at ease.

Jerry and Courtney are shining examples of what “Exceptioinal Customer Service” is all about. Jerry George has a stellar attitude about everything. His interpersonal skills and work ethic are unmatched. He remembers everyone who comes in the door. Jerry understands their needs and never flinches from making each individual feel as equally comfortable and important as the next. He is a true credit to your organization.

Courtney Baird is the first person I see when I arrive for my early morning PT sessions. Her smile and pleasant disposition always makes me feel welcome and appreciated as a customer. She is kind and thoughtful in accommodating any requests for assistance. I’m amazed at how she handles tough situations with confidence professionalism and always without hesitation.

It’s just an honor to work with people who have a true passion for what they do. I’ll always value the experience that I had with them. Although I’m anxious to return to my normal routine, I will miss seeing all the fine folks at Access every week. With luck I will not have to comeback for any reason short of a social visit. But if I am in need again, I will certainly look to Access for help.