Barb
Dear Access Sports Medicine,
I am writing to tell you how pleased I have been with the services you provide. I have had the opportunity (unfortunately!) to visit three of your four offices multiple times with three out of four of my family members over the last several years! While I live in the Newburyport, MA area, I have continued to seek services through your practice because of the excellent care we have received there. Your employees are a pleasure to deal with from first contact on the phone through the D/C following the wrap up of care. I have found it consistently easy to get an appointment when we need one and have found all the staff flexible and friendly.
Most recently, my son, Spencer, was being seen by Sonya Justus, who cared for him through several broken bones and misdiagnoses. On his first appointment following a ski vacation in Colorado where we received a misdiagnosis, Sonya took the time to sort out my son’s diagnoses and various stages of injury. (He had 2 pre-existing wrist fractures as well!) We spent an extended time in the office, but Sonya and the other staff took the time we needed to sort out a complicated scenario. Throughout the 3 visits Spencer had with Sonya, I was extremely impressed with her thoroughness, but more importantly with her interpersonal skills. She treated both my son and me with immense respect and humor, explaining the situation in terms easily understood by my son. She listened and empowered Spencer to take an active role in caring for his body. Through her interactions she communicated that she valued his input and trusted his judgments with regard to his health. This is a really powerful message for a 14 year old!
Please forward this message on to Sonya, the managing partners and others who would be interested in hearing about a job well done. While I have singled Sonya out for her exemplary care, compliments are due to your entire practice.
With regards and thanks,